Security Policies

Privacy and Security:

Return Policies:

When you place an order with MasterBuilderMercantile.ca, we want to make sure you get exactly what you want. If you’re a contractor, maintenance professional, or homeowner and you’d like to return any number of items in your order, there are no restocking fees for returns made up to 30 days after receiving your order. Restocking fees are applicable for returns past 30-days from date of purchase, with a Restocking Rate of 30%.  All freight and incidentals relating to the return of the product are do so at the returnees cost.  Items shipped collect to MasterBuilderMercantile.ca will be refused, and therefore returned to sender at their cost (unless otherwise authorized).

If you have exceeded the 30 and 60 day limits listed above, please call or email MasterBuilderMercantile.ca customer service rep or professional account manager to find out the restocking fee. We charge this fee to help cover the costs we incur when shipping your products, and the penalties all manufacturers charge for the return of products.

NOTE: For all returns, you are responsible for the return ground shipping and/or freight shipping costs.

Here are our guidelines for returns:

  1. All general returns must be setup within 30 days from the day you receive your product.
  2. All items returned must be in original packaging
  3. The product must be free from defects and/or scratches
  4. Merchandise cannot have been installed
  5. There cannot be any writing or labels on the item packaging
  6. All items must have an assigned Return Goods Authorization (RGA) number affixed to or written on the return shipping box. To obtain a RGA number, simply give us a call or email. ** Items returned without a RGA number may delay credit.
  7. Any items returned in a condition that does not allow for it to be resold (such as previously installed, or otherwise damaged) the product will be held for the customer to pick up for 90 days.

If you have any questions or need help returning an item, please contact a customer service representative at orders@MasterBuilderMercantile.ca.

Cancellations & Changes to Open Orders

To cancel or change an order, please call 1-844-825-8367.

For most items, you can cancel or change any order free of charge prior to it being shipped. For special/custom order items, you have 24 hours to cancel or change your order.

Following shipment, you must obtain an RGA (Return Goods Authorization) number to cancel or change your order. You will be responsible for shipping costs as well as a restocking fee, depending on your account type and the time elapsed after receiving your product(s).
If you have exceeded the 30 and 60 day limits listed above, please call your SUPPLY.com customer service rep or professional account manager to find out the restocking fee.

NOTE: All RGAs expire 30 days after creation. If your RGA has expired, contact us and we’ll create a new one for you.

Wrong Products Received

If you are shipped a different product than you ordered. Please contact us when you receive the product. We will provide an RGA number, and instructions on how and where to ship the items back. We will pay for the freight back and ship the correct product freight free of charge.

Returned Credit

All credits are issued within five business of MasterBuilderMercantile.ca receipt of the items returned. If you have any questions about the status of your return, please contact our customer service department.

Defective Products

If the product you receive has manufacturing defects, Contact us within 48 hours of receiving the product and we will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 30% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.

Any order can be canceled or changed as long as the order has not been shipped. To cancel or change an order, please contact our customer service team at 844-825-8367.

Order Receiving / Product Inspections / Shipping Damage

WHEN YOUR ORDER IS DELIVERED TO YOU THE RECEIVING INSTRUCTIONS ARE VERY SIMPLE:

  1. Do not sign for this shipment until you have thoroughly inspected inside and outside of each box for any damage. Shipper is not responsible for shipments that are not signed for as damaged upon arrival.
  2. If an item is damaged, please refuse delivery of that particular item and accept delivery of the undamaged goods. For instance, if a tank is cracked and a bowl is in good condition, please refuse the tank with a note on the freight bill and accept the bowl. It is easier for us to ship you a tank instead of the entire order again. 
  3. If the product is delivered without signature you must call 844-825-8367 within 48 hours of the product being received to report the damage.
  4. Once the damaged product is handled as stated above, please contact Customer Service and we will ship out an in-stock replacement product the next day.

If you do not follow the instructions above, MasterBuilderMercantile.ca cannot warranty the damaged product.

Most items that are below 150 lbs. will be FedEx (this is mainly for single porcelain orders, faucets, Washlets, etc). Your order will be secured inside a box and packaged to where it should withstand any handling damage free. If your order falls within this weight class, then there will be no delivery appointment and the shipping company can leave without a signature.

Any order that is over 150 lbs. will be shipped via LTL trucking companies such as FedEx Freight and or via a Freight Broker. Your orders will be secured on a pallet, shrink wrapped, bubble wrapped and banded. You will also be contacted with a phone call by the local trucking dispatch to set up a delivery window.  Should you require to provide special delivery instructions, please note it on the checkout page, or call us at 844-825-8367.

INTERNATIONAL SHIPMENTS:

ALL INTERNATIONAL SHIPMENTS OUTSIDE OF CANADA and THE UNITED STATES OF AMERICA ARE FINAL SALE, AND ARE NOT SUBJECT TO CANCELLATION, RETURN OR EXCHANGE.

, your privacy and security is of the utmost importance. To demonstrate our continual commitment, we diligently practice the privacy policy outlined below. Contact us if you have any questions about this policy, or the applications, content or practices of our web sites.

Collection of Personal Information and Use

When you visit a

Return Policies:

When you place an order with MasterBuilderMercantile.ca, we want to make sure you get exactly what you want. If you’re a contractor, maintenance professional, or homeowner and you’d like to return any number of items in your order, there are no restocking fees for returns made up to 30 days after receiving your order. Restocking fees are applicable for returns past 30-days from date of purchase, with a Restocking Rate of 30%.  All freight and incidentals relating to the return of the product are do so at the returnees cost.  Items shipped collect to MasterBuilderMercantile.ca will be refused, and therefore returned to sender at their cost (unless otherwise authorized).

If you have exceeded the 30 and 60 day limits listed above, please call or email MasterBuilderMercantile.ca customer service rep or professional account manager to find out the restocking fee. We charge this fee to help cover the costs we incur when shipping your products, and the penalties all manufacturers charge for the return of products.

NOTE: For all returns, you are responsible for the return ground shipping and/or freight shipping costs.

Here are our guidelines for returns:

  1. All general returns must be setup within 30 days from the day you receive your product.
  2. All items returned must be in original packaging
  3. The product must be free from defects and/or scratches
  4. Merchandise cannot have been installed
  5. There cannot be any writing or labels on the item packaging
  6. All items must have an assigned Return Goods Authorization (RGA) number affixed to or written on the return shipping box. To obtain a RGA number, simply give us a call or email. ** Items returned without a RGA number may delay credit.
  7. Any items returned in a condition that does not allow for it to be resold (such as previously installed, or otherwise damaged) the product will be held for the customer to pick up for 90 days.

If you have any questions or need help returning an item, please contact a customer service representative at orders@MasterBuilderMercantile.ca.

Cancellations & Changes to Open Orders

To cancel or change an order, please call 1-844-825-8367.

For most items, you can cancel or change any order free of charge prior to it being shipped. For special/custom order items, you have 24 hours to cancel or change your order.

Following shipment, you must obtain an RGA (Return Goods Authorization) number to cancel or change your order. You will be responsible for shipping costs as well as a restocking fee, depending on your account type and the time elapsed after receiving your product(s).
If you have exceeded the 30 and 60 day limits listed above, please call your SUPPLY.com customer service rep or professional account manager to find out the restocking fee.

NOTE: All RGAs expire 30 days after creation. If your RGA has expired, contact us and we’ll create a new one for you.

Wrong Products Received

If you are shipped a different product than you ordered. Please contact us when you receive the product. We will provide an RGA number, and instructions on how and where to ship the items back. We will pay for the freight back and ship the correct product freight free of charge.

Returned Credit

All credits are issued within five business of MasterBuilderMercantile.ca receipt of the items returned. If you have any questions about the status of your return, please contact our customer service department.

Defective Products

If the product you receive has manufacturing defects, Contact us within 48 hours of receiving the product and we will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 30% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.

Any order can be canceled or changed as long as the order has not been shipped. To cancel or change an order, please contact our customer service team at 844-825-8367.

Order Receiving / Product Inspections / Shipping Damage

WHEN YOUR ORDER IS DELIVERED TO YOU THE RECEIVING INSTRUCTIONS ARE VERY SIMPLE:

  1. Do not sign for this shipment until you have thoroughly inspected inside and outside of each box for any damage. Shipper is not responsible for shipments that are not signed for as damaged upon arrival.
  2. If an item is damaged, please refuse delivery of that particular item and accept delivery of the undamaged goods. For instance, if a tank is cracked and a bowl is in good condition, please refuse the tank with a note on the freight bill and accept the bowl. It is easier for us to ship you a tank instead of the entire order again. 
  3. If the product is delivered without signature you must call 844-825-8367 within 48 hours of the product being received to report the damage.
  4. Once the damaged product is handled as stated above, please contact Customer Service and we will ship out an in-stock replacement product the next day.

If you do not follow the instructions above, MasterBuilderMercantile.ca cannot warranty the damaged product.

Most items that are below 150 lbs. will be FedEx (this is mainly for single porcelain orders, faucets, Washlets, etc). Your order will be secured inside a box and packaged to where it should withstand any handling damage free. If your order falls within this weight class, then there will be no delivery appointment and the shipping company can leave without a signature.

Any order that is over 150 lbs. will be shipped via LTL trucking companies such as FedEx Freight and or via a Freight Broker. Your orders will be secured on a pallet, shrink wrapped, bubble wrapped and banded. You will also be contacted with a phone call by the local trucking dispatch to set up a delivery window.  Should you require to provide special delivery instructions, please note it on the checkout page, or call us at 844-825-8367.

INTERNATIONAL SHIPMENTS:

ALL INTERNATIONAL SHIPMENTS OUTSIDE OF CANADA and THE UNITED STATES OF AMERICA ARE FINAL SALE, AND ARE NOT SUBJECT TO CANCELLATION, RETURN OR EXCHANGE.

 site directly through search or through a 3rd party referral link, certain information is collected.  Information such as IP address, domain name, browser type, broad geographical information, site-navigation pattern, etc.  We use this information to improve our website and applications, and to refine our marketing campaigns and promotional programs. No personal identifying information or account details is collected when you when you visit our sites, unless you choose to provide such information to us.

We collect certain personally identifiable information when you sign in to the

Return Policies:

When you place an order with MasterBuilderMercantile.ca, we want to make sure you get exactly what you want. If you’re a contractor, maintenance professional, or homeowner and you’d like to return any number of items in your order, there are no restocking fees for returns made up to 30 days after receiving your order. Restocking fees are applicable for returns past 30-days from date of purchase, with a Restocking Rate of 30%.  All freight and incidentals relating to the return of the product are do so at the returnees cost.  Items shipped collect to MasterBuilderMercantile.ca will be refused, and therefore returned to sender at their cost (unless otherwise authorized).

If you have exceeded the 30 and 60 day limits listed above, please call or email MasterBuilderMercantile.ca customer service rep or professional account manager to find out the restocking fee. We charge this fee to help cover the costs we incur when shipping your products, and the penalties all manufacturers charge for the return of products.

NOTE: For all returns, you are responsible for the return ground shipping and/or freight shipping costs.

Here are our guidelines for returns:

  1. All general returns must be setup within 30 days from the day you receive your product.
  2. All items returned must be in original packaging
  3. The product must be free from defects and/or scratches
  4. Merchandise cannot have been installed
  5. There cannot be any writing or labels on the item packaging
  6. All items must have an assigned Return Goods Authorization (RGA) number affixed to or written on the return shipping box. To obtain a RGA number, simply give us a call or email. ** Items returned without a RGA number may delay credit.
  7. Any items returned in a condition that does not allow for it to be resold (such as previously installed, or otherwise damaged) the product will be held for the customer to pick up for 90 days.

If you have any questions or need help returning an item, please contact a customer service representative at orders@MasterBuilderMercantile.ca.

Cancellations & Changes to Open Orders

To cancel or change an order, please call 1-844-825-8367.

For most items, you can cancel or change any order free of charge prior to it being shipped. For special/custom order items, you have 24 hours to cancel or change your order.

Following shipment, you must obtain an RGA (Return Goods Authorization) number to cancel or change your order. You will be responsible for shipping costs as well as a restocking fee, depending on your account type and the time elapsed after receiving your product(s).
If you have exceeded the 30 and 60 day limits listed above, please call your SUPPLY.com customer service rep or professional account manager to find out the restocking fee.

NOTE: All RGAs expire 30 days after creation. If your RGA has expired, contact us and we’ll create a new one for you.

Wrong Products Received

If you are shipped a different product than you ordered. Please contact us when you receive the product. We will provide an RGA number, and instructions on how and where to ship the items back. We will pay for the freight back and ship the correct product freight free of charge.

Returned Credit

All credits are issued within five business of MasterBuilderMercantile.ca receipt of the items returned. If you have any questions about the status of your return, please contact our customer service department.

Defective Products

If the product you receive has manufacturing defects, Contact us within 48 hours of receiving the product and we will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 30% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.

Any order can be canceled or changed as long as the order has not been shipped. To cancel or change an order, please contact our customer service team at 844-825-8367.

Order Receiving / Product Inspections / Shipping Damage

WHEN YOUR ORDER IS DELIVERED TO YOU THE RECEIVING INSTRUCTIONS ARE VERY SIMPLE:

  1. Do not sign for this shipment until you have thoroughly inspected inside and outside of each box for any damage. Shipper is not responsible for shipments that are not signed for as damaged upon arrival.
  2. If an item is damaged, please refuse delivery of that particular item and accept delivery of the undamaged goods. For instance, if a tank is cracked and a bowl is in good condition, please refuse the tank with a note on the freight bill and accept the bowl. It is easier for us to ship you a tank instead of the entire order again. 
  3. If the product is delivered without signature you must call 844-825-8367 within 48 hours of the product being received to report the damage.
  4. Once the damaged product is handled as stated above, please contact Customer Service and we will ship out an in-stock replacement product the next day.

If you do not follow the instructions above, MasterBuilderMercantile.ca cannot warranty the damaged product.

Most items that are below 150 lbs. will be FedEx (this is mainly for single porcelain orders, faucets, Washlets, etc). Your order will be secured inside a box and packaged to where it should withstand any handling damage free. If your order falls within this weight class, then there will be no delivery appointment and the shipping company can leave without a signature.

Any order that is over 150 lbs. will be shipped via LTL trucking companies such as FedEx Freight and or via a Freight Broker. Your orders will be secured on a pallet, shrink wrapped, bubble wrapped and banded. You will also be contacted with a phone call by the local trucking dispatch to set up a delivery window.  Should you require to provide special delivery instructions, please note it on the checkout page, or call us at 844-825-8367.

INTERNATIONAL SHIPMENTS:

ALL INTERNATIONAL SHIPMENTS OUTSIDE OF CANADA and THE UNITED STATES OF AMERICA ARE FINAL SALE, AND ARE NOT SUBJECT TO CANCELLATION, RETURN OR EXCHANGE.

 web site, register for on-line shopping, use our applications such as Add to Schedule™, or Build-A-Product, participate in a contest, promotion or survey, or request other services that require information, registration or subscription. This information may include your name, company name, job title, billing address, phone number, e-mail address, credit card number and its expiration date, your birth date, your driver's license number and state of issuance to verify your identity. Records of your product interests and purchases on-line and in our stores are logged, and we automatically receive and record information on our server logs from your browser (including your IP address,

Return Policies:

When you place an order with MasterBuilderMercantile.ca, we want to make sure you get exactly what you want. If you’re a contractor, maintenance professional, or homeowner and you’d like to return any number of items in your order, there are no restocking fees for returns made up to 30 days after receiving your order. Restocking fees are applicable for returns past 30-days from date of purchase, with a Restocking Rate of 30%.  All freight and incidentals relating to the return of the product are do so at the returnees cost.  Items shipped collect to MasterBuilderMercantile.ca will be refused, and therefore returned to sender at their cost (unless otherwise authorized).

If you have exceeded the 30 and 60 day limits listed above, please call or email MasterBuilderMercantile.ca customer service rep or professional account manager to find out the restocking fee. We charge this fee to help cover the costs we incur when shipping your products, and the penalties all manufacturers charge for the return of products.

NOTE: For all returns, you are responsible for the return ground shipping and/or freight shipping costs.

Here are our guidelines for returns:

  1. All general returns must be setup within 30 days from the day you receive your product.
  2. All items returned must be in original packaging
  3. The product must be free from defects and/or scratches
  4. Merchandise cannot have been installed
  5. There cannot be any writing or labels on the item packaging
  6. All items must have an assigned Return Goods Authorization (RGA) number affixed to or written on the return shipping box. To obtain a RGA number, simply give us a call or email. ** Items returned without a RGA number may delay credit.
  7. Any items returned in a condition that does not allow for it to be resold (such as previously installed, or otherwise damaged) the product will be held for the customer to pick up for 90 days.

If you have any questions or need help returning an item, please contact a customer service representative at orders@MasterBuilderMercantile.ca.

Cancellations & Changes to Open Orders

To cancel or change an order, please call 1-844-825-8367.

For most items, you can cancel or change any order free of charge prior to it being shipped. For special/custom order items, you have 24 hours to cancel or change your order.

Following shipment, you must obtain an RGA (Return Goods Authorization) number to cancel or change your order. You will be responsible for shipping costs as well as a restocking fee, depending on your account type and the time elapsed after receiving your product(s).
If you have exceeded the 30 and 60 day limits listed above, please call your SUPPLY.com customer service rep or professional account manager to find out the restocking fee.

NOTE: All RGAs expire 30 days after creation. If your RGA has expired, contact us and we’ll create a new one for you.

Wrong Products Received

If you are shipped a different product than you ordered. Please contact us when you receive the product. We will provide an RGA number, and instructions on how and where to ship the items back. We will pay for the freight back and ship the correct product freight free of charge.

Returned Credit

All credits are issued within five business of MasterBuilderMercantile.ca receipt of the items returned. If you have any questions about the status of your return, please contact our customer service department.

Defective Products

If the product you receive has manufacturing defects, Contact us within 48 hours of receiving the product and we will replace the item. We will issue an RGA and give instructions to ship back. Products returned as defective which are found not to be defective are subject to a 30% handling charge. If the item is a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping charges going back to the customer.

Any order can be canceled or changed as long as the order has not been shipped. To cancel or change an order, please contact our customer service team at 844-825-8367.

Order Receiving / Product Inspections / Shipping Damage

WHEN YOUR ORDER IS DELIVERED TO YOU THE RECEIVING INSTRUCTIONS ARE VERY SIMPLE:

  1. Do not sign for this shipment until you have thoroughly inspected inside and outside of each box for any damage. Shipper is not responsible for shipments that are not signed for as damaged upon arrival.
  2. If an item is damaged, please refuse delivery of that particular item and accept delivery of the undamaged goods. For instance, if a tank is cracked and a bowl is in good condition, please refuse the tank with a note on the freight bill and accept the bowl. It is easier for us to ship you a tank instead of the entire order again. 
  3. If the product is delivered without signature you must call 844-825-8367 within 48 hours of the product being received to report the damage.
  4. Once the damaged product is handled as stated above, please contact Customer Service and we will ship out an in-stock replacement product the next day.

If you do not follow the instructions above, MasterBuilderMercantile.ca cannot warranty the damaged product.

Most items that are below 150 lbs. will be FedEx (this is mainly for single porcelain orders, faucets, Washlets, etc). Your order will be secured inside a box and packaged to where it should withstand any handling damage free. If your order falls within this weight class, then there will be no delivery appointment and the shipping company can leave without a signature.

Any order that is over 150 lbs. will be shipped via LTL trucking companies such as FedEx Freight and or via a Freight Broker. Your orders will be secured on a pallet, shrink wrapped, bubble wrapped and banded. You will also be contacted with a phone call by the local trucking dispatch to set up a delivery window.  Should you require to provide special delivery instructions, please note it on the checkout page, or call us at 844-825-8367.

INTERNATIONAL SHIPMENTS:

ALL INTERNATIONAL SHIPMENTS OUTSIDE OF CANADA and THE UNITED STATES OF AMERICA ARE FINAL SALE, AND ARE NOT SUBJECT TO CANCELLATION, RETURN OR EXCHANGE.

 cookie information, and the pages you requested, and the apps you utilized).  When utilizing the Add to Schedule™, application, additional information such as project name, project location, professional designations, team names, budget numbers, and product and options added are also logged and recorded for market and inventory forecasting.

Except as described below, MasterBuilderMercantile.ca will not sell, share or rent your personally identifying information obtained online to any third party. MasterBuilderMercantile.ca may share personally identifiable information about you to other companies or people if we have your consent or need to share such information with our 3rd party authorized agents in order to communicate with you about our applications, products, services, and promotions, or to notify contest winners or fulfill promotional obligations. In addition, we may need to share such information with companies that work on behalf of MasterBuilderMercantile.ca in order for them to provide a product or service you have requested, to respond to subpoenas, court orders or legal process or if we find that your actions on our web site violate MasterBuilderMercantile.ca Terms of Use, or any of our usage guidelines.  MasterBuilderMercantile.ca may share project information created from the Add to Schedule™ application directly with manufacturers.  Information such as location, market segment, product and options selections are recorded and provided to partnering manufacturers for increased market visibility, market trending, and inventory forecasting.

MasterBuilderMercantile.ca may also share aggregate site and demographic information (such as age, gender, types of products or services purchased, and a MasterBuilderMercantile.ca navigation, usage, and page view). Such information does not identify any individual person and allows us to provide a more enjoyable online shopping experience.

Please be aware that our site contains numerous links to other sites hosted by third parties. MasterBuilderMercantile.ca does not control these sites or their downloads, and is thus not responsible for the content or privacy practices and policies of such other sites

How You Can Access, Change or Delete Your Information

At anytime, you may access and update, or remove your personal information by contacting by clicking on "contact us" from any page on MasterBuilderMercantile.ca, or by visiting the following URL: https://www.MasterBuilderMercantile.ca/community/contact

Disclaimer of Warranty

(A) All users expressly agree that use of the service is at his or her sole risk. Neither MasterBuilderMercantile.ca, its affiliates, the manufacturers of products it sells, nor any of their respective employees, agents, third-party content providers or licensees, if any, warrant that the service will be uninterrupted or error free: nor do they make any warranty as to the results that may be obtained from use of the service or as to the accuracy, reliability, or content of any information, service, (or merchandise) provided through the service.

(B) The service is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws applicable to this agreement.

(C) The disclaimers of liability contained in this section applies to any inconveniences, damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortious behavior, negligence, or under any other cause of action.

(D) In no event will MasterBuilderMercantile.ca or any person or entity involved in creating, producing, managing or distributing the service be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the service or out of the breach of any warranty.

(E) MasterBuilderMercantile.ca neither endorses, nor is responsible for, the accuracy or reliability of any opinion, advice, or statement on the online service.

(F) MasterBuilderMercantile.ca does not endorse, warrant or guarantee any product or service offered by a third party through the service and will not be a party to or in any way monitor any transaction between any user and third-party providers of products or services. As with the purchase of a product or service through any medium or in any environment, each user should use his or her best judgment and exercise caution where appropriate.

(G) Each user specifically acknowledges that in no event will MasterBuilderMercantile.ca, its affiliates, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of (i) the use by such user of any browser owned or operated by any party and/or (ii) the downloading of any software owned or operated by any third party in connection with the service. Each user shall be responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed for access to and use of the service and users shall be responsible for all charges related thereto.

(H) Each user specifically acknowledges that in no event will MasterBuilderMercantile.ca, its affiliates, nor any of their respective employees or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of the miss-specifications of products.  

(J) Some product sold on MasterBuilderMercantile.ca may require local, regional, municipal, state or federal approvals meeting certain design and installation criteria.  MasterBuilderMercantile.ca assumes that all products are installed in a legal, fully compliant manner, and that licensed professional are utilized for the installation, troubleshooting, servicing and maintenance of appropriate equipment.  MasterBuilderMercantile.ca assumes no responsibility, nor is subject to any penalties, for products not meeting or exceeding local installation requirements.

Credit Card Safety / Payment

Our goal to provide you with a fulfilling, safe and convenient online shopping experience. When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, the approved industry standard for e-commerce transactions. To check the security of your connection, view the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active and the server is secure. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https".  MasterBuilderMercantile.ca strives to ensure that all sites, pages, and applications are done is a “https” manor.

If you choose a direct payment gateway to complete your purchase, then your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Cookies

To enhance your MasterBuilderMercantile.ca experience, we and our 3rd party authorized agents use cookies, small data files that we store on your computer's hard drive. Rest assured, the cookies we and our partners use do not store personally identifiable information. They simply enable us to keep track of your shopping experience, and your order as you shop our site. For example, MasterBuilderMercantile.ca uses cookies in order to save your shopping cart information so that you can browse from page to page without losing that information. When shopping at MasterBuilderMercantile.ca, we recommend you use a cookie-enabled browser in order to avoid having to constantly re-enter information.

Cookies also enable us to monitor and maintain information about your use of our site. The information we retrieve assists us with tracking your order, improving our site design, products, services, contests and promotions, and overall shopping experience.

Changes to Policy

MasterBuilderMercantile.ca reserves the right to change, modify or amend this policy from time to time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. 

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

MasterBuilder Mercantile Inc.

PO Box 83008 Canyon Meadows
Calgary, Alberta
Canada T2W 6G8

Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Questions and Contact Information:

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at:

MasterBuilder Mercantile Inc.
Re: Privacy Compliance Officer 
PO BOX 83008 Canyon Meadows
Calgary, Alberta, Canada
Canada T2W 6G8